|0208 783 9996|
Delivery: Delivery at Love4Lighting is simple. Deliveries should normally take between 2-5 working days but on some occasions the product may not be in stock which can lead to delays. It's FREE when you spend over £75 and all orders under £75.00 will be sent at a cost of £8.39.
If you wish to collect in store for free, you can either select our Hampton or Chessington store.
If any product within your order is out of stock and could effect the delivery time, a member of our dispatch team will notify you.
International delivery: Please get in contact with us for a shipping quote.
|Free Shipping on orders over £75.00||Free||Spend over £75 and standard delivery is on us. If products aren't made to order, and no extended lead time is stated on the product page, you can normally expect delivery within 2-5 working days. Made-to-order products may vary by product.|
|Free Collection||Free||Collect from any of our CDR Electrical Wholesalers branches. Please note that we will get in contact with you once your order is available for collection.|
|2-5 Working Days (orders up to £75.00)||£8.39||Provided that you have no made to order products in your cart, or products with an extended lead time, you will be eligible to choose our standard 2-5 Working Days delivery.|
|Made to Order (orders up to £75.00)||£8.39||Some of our products are made to order, meaning that delivery times are likely to be longer. They vary by brand and product, so please consult the product page for more information on how long delivery is expected to take.|
|International Shipping||Price May Vary||We are able to ship internationally and have some fixed prices based on previous quotes offered to us. There may however be variations in cost, which shall be communicated to you as soon as possible after the order is made. If you would like us to get an international delivery quotation for a potential order, please get in touch with us at firstname.lastname@example.org, or call us on 0208 783 9996.|
Returns: It's very easy - If you are not completely satisfied with your purchase, simply complete this returns form and return the item(s) to us in their original condition within 14 days. All refunds will normally be processed within 7 - 10 working days of us receiving the goods. Due to varying processing times, it may take a couple of days after this before the money shows up in your account.
If you wish to return all or part of your order, you must notify us within 14 days of receiving it. You can do this by sending an email to email@example.com with your order number and details of what you would like to return. Any made-to-order items (indicated on the product page and on the checkout when you placed your order) are non-returnable unless they are faulty. After we have confirmed and agreed to take the items back, you have 14 days in which to get them to us. You should include, where possible, a completed returns form available from this page. Otherwise, please include a hand-written note containing your name and order number, so that we can identify you and process your request.
The item remains your responsibility until it reaches us. By returning items to us you accept that you are sending them at your own cost and risk. We recommend that when sending goods back to us you use a recorded delivery service that insures you for the value of the goods and obtain proof of postage. We will not be held accountable for any damage or loss whilst in transit.
If you are returning items for a refund, we will issue you a refund for the value of the items. We will not refund any delivery charges.
Items must be returned to us unused, in a saleable condition, in their original packaging and with all component parts and any promotional items received. If the items are returned in an unsaleable condition or have been handled more than necessary before deciding to return it, we reserve the right to make a deduction to the refund value.
If you return unwanted goods to us in anything other than a saleable condition, we will be unable to refund or replace your goods. We may, however, offer you the options of either:
If this is the case, we will get in touch with you by email and explain your options. If we have not heard back from you within 30 days, we reserve the right to return the goods to our stock or dispose of them.
Faulty goods should be returned in a reasonable condition in all of the original packaging, with all component parts and any promotional items received.
If you are within 3 working days of receiving your items, you can either opt for a refund or ask us to replace your items. To do this, you must contact us within 3 working days of receiving your order. You can do this by sending an email to firstname.lastname@example.org with your order number, what you would like to return, details of the fault, and if you want a refund or a replacement. After we have confirmed and agreed to take the items back, you have 5 working days in which to get them to us. You should include, where possible, a completed returns form available from this page. Otherwise, please include a hand-written note containing your name and order number, so that we can identify you and process your request.
If it has been more than 14 days since you received your items, please contact us by phone or by email. Depending on the circumstances and when you placed your order, we may be able to organise a repair or replacement. If we are unable to do so, then we may offer you a full or partial refund.
Any made-to-order items (indicated on the product page and on the checkout when you placed your order) are non-returnable unless they are faulty.
This returns policy does not affect your statutory rights.
For more information, contact our customer service team on 0208 783 9996 or email email@example.com.